WOW! Prepares for the 2024 Hurricane Season
Broadband provider shares safety tips and guidance as it prepares its network and response teams to address potential service issues resulting from storms
According to the latest forecast from the
"Internet is a critical resource during extreme weather events, providing access to vital services, updates, and connectivity with friends, family and community resources. WOW! is doing everything possible to minimize potential disruptions from storms and is fully prepared to swiftly address any resulting service issues," said
WOW! Hurricane and Tropical Storm Tips:
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Preload the wowway.com website on mobile devices prior to a storm and have the WOW! customer service phone number 1-855-4-WOW-WAY written down in the event you need to report an outage. - Program emergency contact numbers and e-mail addresses into your phone including the police and fire departments, nearest hospital and friends or family members.
- Keep mobile devices fully charged and dry while electrical power is still functional. Have a backup power supply if possible, like a car charger or a portable battery, and a safe, dry place to keep devices. Plastic zipper bags can be utilized for additional protection from water damage.
- If you are likely to lose electrical power, WOW! recommends unplugging equipment or using surge protectors to protect devices from damage when power is restored.
- If you have electrical power but WOW! service is not functional, WOW! recommends restarting or resetting devices, including wireless gateways, modems, routers and cable boxes.
- The most effective way for customers to receive real-time updates on their WOW! services in areas impacted by a hurricane or tropical storm is to visit wowway.com or to call 1-855-4-WOW-WAY.
About
WOW! is one of the nation's leading broadband providers, with an efficient and high-performing network that passes nearly 2 million residential, business and wholesale consumers. WOW! provides services in 16 markets, primarily in the Midwest and Southeast, including
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