Tacoma Public Utilities Deploys Xylem Digital Technology Across Water and Electric Network
Utility improves community resilience and service offering with 300,000 advanced meters and communication network
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TPU deployed AMI technology from
“We no longer have to estimate meter reads because of access issues, since the advanced meters are remotely managed. We receive accurate data to appropriately bill customers and ensure efficient customer service, especially during severe weather outages,” said
The upgraded infrastructure aided in storm recovery as recently as January. After a violent storm with high winds and heavy rainfall left thousands in the area without power, TPU restored power within hours.
TPU also deployed bellwether ally®water meters and smart gateways with pressure sensors to ensure near real-time pressure management.
“We have already seen proactive pressure management help us anticipate customer issues preemptively,” said
“Xylem has consistently demonstrated responsiveness, and we appreciate that our team has direct visibility into our data,” said Mohr. “This level of transparency ultimately empowers our customers to take control of their bills and become active participants in managing their water and electricity usage."
To learn more about how
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