OpenText Cybersecurity MSP/MSSP Survey Finds Customers Seek AI-led Comprehensive Security Expertise for Threat Detection and Vulnerability Management
OpenText Cybersecurity
2024
enterprises and SMBs Need Holistic and Composable Security
"Amid the growing excitement and interest in AI technologies, it's crucial not to overlook the foundational need for composable security which provides the ability to adapt to changing security needs," says
Key survey findings include:
Priorities have shifted towards embedded AI and holistic security with single vendors
- In 2024, 92.5% reported AI investment and offering AI security services (i.e., tools) to track threats and vulnerabilities as the major drivers of business growth over the next 12 months
- Over 80% offer these AI-related security services
- Of those respondents who are not currently offering AI-related security services, 62% plan to offer these services in the next 12 months
- In 2023, contract flexibility was cited as the top quality by customers; in 2024 expertise in security and AI respectively are now the most important MSP/MSSP qualities requested
- Demand for comprehensive security increased more than 10% in 2024
More than a quarter (27%) of customers prefer having one vendor for security solutions; a 10% increase from 2023
- Demand for comprehensive security increased more than 10% in 2024
A top challenge facing enterprises and SMB customers—and a big business opportunity for MSPs/MSSPs—is the incorporation of AI into security to improve the effectiveness and efficiency of security teams and tools
- More than three-quarters (83%) of MSPs/MSSPs have seen an increase in business driven by interest in AI security tools and expertise
- 34% said the incorporation of AI into security is now the biggest challenge they are helping customers solve
- The top ranked benefit of incorporating generative or other AI into customers' security programs is to augment the skills of security talent and security platforms, rather than replace people
For additional findings from the OpenText Cybersecurity 2024
MSPs and MSSPs wanting to take their cybersecurity programs to the next level are invited to stop by the OpenText Cybersecurity booth (#627) or Pillr booth (#912) at the Pax8 Beyond event
Survey Methodology
In
About OpenText Cybersecurity
OpenText Cybersecurity provides comprehensive security solutions for companies and partners of all sizes. From prevention, detection and response to recovery, investigation and compliance, our unified/end-to-end platform helps customers build cyber resilience via a holistic security portfolio. Powered by actionable insights from our real-time and contextual threat intelligence, OpenText Cybersecurity customers benefit from high efficacy products, a compliant experience and simplified security to help manage business risk.
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