Pega to Expand GenAI Framework with Google Cloud & AWS, to Allow for Enterprise Generative AI Choice
New connectors to be provided so Pega clients can leverage generative AI capabilities to their employees and customers utilizing their preferred LLM
With this expansion, Pega’s enterprise platform will provide clients the ability to connect with a vast range of generative AI services and models with Pega GenAI architecture to support generative AI models within Pega solutions. These will include solutions from AWS, including Amazon Bedrock – a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies via a single API – and Amazon Titan; from Google Cloud, including Vertex AI and Google Gemini; and Claude from Anthropic. This provides a broad set of capabilities organizations need to build generative AI applications with security, privacy, and responsible AI.
Enterprises that leverage Pega for generative AI-infused development, engagement, service and back-to-front office operations workflows will benefit from unified governance, auditability, and controls across all applications of generative AI throughout their operations. Pega GenAI is available to all Pega clients through
AWS and Google Cloud generative AI models will be available in Pega Connect GenAI, a plug and play architecture that allows low-code developers to author prompts and get immediate value from generative AI in any workflow or decision. This enables Pega low-code developers to build custom generative AI-powered capabilities into their workflows to help boost the productivity of employees and agents interacting with them. For example, if a process, such as a claims or approvals workflow, includes a range of documents, Pega GenAI can be used to build a component to summarize documents on the fly and give end-users an at-a-glance overview of critical information when they open their assignments.
AWS and Google Cloud will be presenters at PegaWorld iNspire. AWS will discuss how it and Pega will enable businesses to extract real value by deploying generative AI responsibly on
For more information, visit www.pegaworld.com
Quotes & Commentary:
“The generative AI market is evolving rapidly as are generative AI strategies,” said
“We’re excited to expand our partnership with Pega and provide its clients with access to our curated set of over 150 models in Vertex AI,” said
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Pega provides a powerful platform that empowers the world’s leading organizations to unlock business-transforming outcomes with real-time optimization. Clients use our enterprise AI decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow. For more information on how Pega empowers its clients to Build for Change®, visit www.pega.com.
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