ISG to Evaluate Providers of GenAI Services
Upcoming ISG Provider Lens™ reports will assess providers offering GenAI consulting, development and deployment services
The study results will be published in a comprehensive report, called ISG Provider Lens™ Generative AI Services, set to be released in
Enterprise buyers will be able to use information from the study to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
A rapidly evolving field of AI, GenAI is characterized by its ability to create entirely new content—from realistic images and videos to compelling text formats or even musical pieces. It stands out as a transformative technology with the potential to disrupt industries and revolutionize and redefine businesses by democratizing creativity, automating tasks and accelerating innovation.
“While GenAI offers exciting possibilities, it is still in a nascent stage and requires a comprehensive understanding of its current capabilities and limitations,” said
As part of its study, ISG has distributed surveys to some 150 providers of GenAI services. Working in collaboration with ISG’s global advisors, the research team will produce two quadrants representing the GenAI services and solutions the typical enterprise is buying, based on ISG’s experience working with its clients. The two quadrants are:
- Strategy and Consulting Services, evaluating providers able to assess and identify use cases with the best ROI potential, business value and alignment with enterprise goals and data landscapes. Providers should have expertise in large language models (LLMs) and cloud computing resources for LLMs, experience in creating governance frameworks and establishing monitoring systems to address bias in GenAI models, and be able to offer strategic guidance on developing training programs and fostering a GenAI culture.
- Development and Deployment Services,covering providers able to help enterprises create proofs of concept, determine minimum viable products and productionize GenAI solutions, while providing monitoring and management support. Providers should be able to help implement cloud infrastructures tailored to industry-specific needs; select platforms and tools for data preprocessing, model training and experimentation; fine-tune GenAI models; establish LLMOps for monitoring, retraining and optimizing model performance, and implement robust security protocols to protect sensitive data.
A list of identified providers and vendors and further details on the study are available in this digital brochure.
ISG analysts
All 2024 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (
View source version on businesswire.com: https://www.businesswire.com/news/home/20240611417256/en/
Press:
+1 203 517 3119
will.thoretz@isg-one.com
+1 978-518-4520
isg@matternow.com
Source: