TELUS Digital Experience Launches Fuel EX, an Enterprise-Safe Generative AI Solution for Employee Productivity and Knowledge Search
Fuel EX stands out as a pioneering employee AI assistant, enabling businesses to harness the power of multiple GenAI models for everyday tasks while keeping sensitive information secure
“Enterprises today are broadly adopting generative AI to drive productivity gains. However, they also need to remain agile and not risk lock-in with a single vendor or cloud that may fall behind in the rapidly evolving technology cycles. The ability to easily switch between LLMs and cloud providers in order to keep pace with market trends, business needs and innovation cycles is crucial,” said
The 2024 Work Trend Index Annual Report from Microsoft and LinkedIn reveals that three out of four global knowledge workers are using AI for work, and of those users, 78% are bringing their own AI tools to work. This creates a major security concern for companies, increasing the risk that employees inadvertently release sensitive and proprietary information and data to the public. Fuel EX enables employees to trust that all data inputted and produced will be kept secure, maintaining the integrity of sensitive and proprietary company information.
“Fuel EX brings the promise of GenAI-driven productivity and creativity to large-scale enterprises, while providing industry-leading privacy and security features that business leaders can trust to keep their customers’, employees’ and company’s data safe,” said
Fuel EX offers enterprises, administrators and employees unique benefits across three distinct pillars:
Trust:
- Administrators can choose different data privacy options offered by select large language models and cloud providers.
- All employees can review their chat histories, which are securely stored in an encrypted format.
- While the solution is designed for global use, Fuel EX provides an option that offers AI inference and data storage that does not leave Canadian borders.
Flexibility:
- Enterprises have access to a diverse range of large language models (LLM) and multimodal AI foundation models to ensure their employees can find the models that best suit their needs and are never limited by outdated technology.
- Administrators have the option to use model keys provided by Fuel EX or their own keys for additional inference control.
- A wide range of employees, including developers and IT support staff, have the flexibility to choose their preferred models and adjust model settings to tailor their tools for maximum productivity.
Control:
- Enterprises will be able to monitor model usage, set usage restrictions and manage user permissions from a single control plane.
- Administrators have the ability to modify AI model access at any time, which includes the capability to add or remove access to custom, open-source, or proprietary models.
- The Fuel EX user interface currently supports English and French (Canadian); however, many of the LLMs offered by Fuel EX offer multi-language support.
With a robust roadmap for future enhancements, Fuel EX will continue to evolve, adding more GenAI features and administrative tools. For more information on Fuel EX and to sign up as a beta client, please visit: https://www.fuelix.ai/products/fuel-ex
About
TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five TELUS International Community Boards have provided
View source version on businesswire.com: https://www.businesswire.com/news/home/20240731301831/en/
TELUS International Investor Relations
ir@telusinternational.com
TELUS International Media Relations
media.relations@telusinternational.com
Source: