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East Japan Railway Co

East Japan Railway Company: Releasing the Welcome Suica Mobile App for Overseas Visitors to Japan

Travel Japan with a single app!

TOKYO--(BUSINESS WIRE)--Mar. 24, 2025-- JR East has released the Welcome Suica Mobile app for overseas visitors to Japan on Thursday, March 6, 2025.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250310510899/en/

service banner

service banner

The app allows users to issue and top up their Suica in the app without going to a ticket office or vending machine at the station both before and after entering Japan; is accepted on trains, buses and other public transportation; and can even be used for shopping.

In fall 2025, the app will be connected to JR-EAST Train Reservation to enable the use of Shinkansen e-ticket and conventional line limited express ticketless service, with purchase of Green Car seats on local trains to be made available in spring 2026. Expanding services provide even more ways for our international visitors to enjoy seamless, ticketless transportation while in Japan.

1. App Release Date

Approx. 10:00 AM JST, Thursday, March 6, 2025 (tent.)

2. App Overview

Name: Welcome Suica Mobile
Language: English
Supported Devices: iPhone, Apple Watch
* Some iOS or watchOS versions may not be compatible.

Reference: Differences Between Welcome Suica Mobile and Welcome Suica (card)

 

Welcome Suica Mobile

Welcome Suica

Personalization

Non-personalized

Non-personalized

SF / e-money

✓

✓

Passes

✓

✓

Stored Fare (SF) refunds

×*

×*

Suica expiration date

180 days from issuance

28 days from first use

Topping up

  • Credit card registered to Apple Pay
  • Cash at ticket vending machine
  • Cash, etc., at ticket vending machine

Deposit

Not required

Not required

Legend: ✓: Supported ×: Not supported　*Remaining balance is non-refundable. SF expires on Suica expiration date.

3. Key Features

Based on the service concept, “Travel Japan with a single app!”, Welcome Suica Mobile can be used for riding trains, buses and other public transportation, making purchases in stores that accept e-money, and even provides information for tourist attractions and transfer directions to support travel in Japan.
Official service website: https://www.jreast.co.jp/multi/wsmlp/

  • Images are for illustrative purposes only and are subject to change.
  • Apple, the Apple logo, Apple Pay, iPhone and Apple Watch are registered trademarks of Apple Inc. in the U.S. and other countries.
  • The iPhone trademark is used under license from Aiphone Co., Ltd.

 

East Japan Railway Company, Corporate Communications Department
TEL: +81-3-5334-1300

Source: East Japan Railway Company