TP Helps Organizations Adopt and Scale Agentic AI with Two New AI Partnerships
TP will integrate agentic AI solutions from emerging tech leaders Ema and Parloa to help clients combine and scale agentic AI with human experts to advance intelligent orchestration of AI and emotional intelligence across customer experience and back-office services
Global digital services leader TP (Paris:TEP) today announced partnerships with emerging leaders in agentic artificial intelligence (AI), Ema and Parloa. These partnerships advance TP’s goal of delivering a steady pipeline of AI innovations that help clients accelerate AI adoption, enhance customer engagement, and realize value faster across their front-office and back-office activities.
The move underscores TP’s ongoing commitment to driving technological advancements that address evolving market demands. Earlier this year, TP launched a €100 million AI investment program designed to strengthen its leadership in scaling intelligent operations and deliver greater value for its clients. The company’s partnerships with Ema and Parloa mark a new milestone in this strategy, alongside TP’s recent partnership with real-time accent translation software provider Sanas.
Together, these investments focus on innovating the use of advanced AI tools alongside TP Experts to augment their work, enabling Experts to provide more personalized and empathetic customer support and more efficient professional services.
“More than adopting the latest technology, we are orchestrating innovation with a highly skilled team and rigorous standards and processes, all guided by strategic vision built on deep industry expertise,” said Thomas Mackenbrock, TP Group Deputy Chief Executive Officer. “Our mission: to deliver experiences that are smarter, faster, creating value and driving sustainable growth.”
“By blending human expertise and empathy with advanced agentic AI, we are not only transforming customer experience but also propelling our digital transformation forward as we expand beyond traditional CX into high-growth areas that are driving the future of business,” Mackenbrock continued. “In the process, we are also creating new professional opportunities within our company.”
Scaled, Agile and Personalized Voice Engagement and Back-Office Processes
Ema and TP will work jointly with dedicated teams to further enhance and implement Ema’s agentic systems to enterprise needs for a broad variety of tasks. In addition, TP becomes the exclusive global go-to-market partner and integrator of Ema’s AI Agents platforms and solutions for 400+ clients. Last year alone, TP saw double-digit growth in back-office services, a market that is expected to reach approximately
“Our collaboration with TP marks a pivotal move toward building the future of work where intelligent, autonomous AI seamlessly integrates with human expertise to elevate both experience and performance,” said
Parloa’s platform seamlessly integrates AI agents with human experts, enabling TP to elevate, automate, and scale multilingual voice engagement for customer interactions. By delegating routine customer voice inquiries to AI, TP Experts can focus on solving more complex, high-impact challenges. Both companies are collaborating closely to further enhance and implement the Parloa suite of solutions and bring them to market. Initially, TP will be Parloa’s strategic go-to market partner for selected target companies.
In addition, TP has the right to invest up to
“Our partnership with TP advances how businesses integrate agentic AI with human expertise to drive superior outcomes,” said
Parloa provides agentic AI voice engagement and support in 137 languages and dialects.
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1Source: Frost & Sullivan Global Business Process Management Services Forecast to 2029. Published
ABOUT EMA
Ema is based in
ABOUT PARLOA
Parloa is a leading Agentic AI company for enterprise customer service. Parloa’s voice-first platform unites humans and AI in one team to take companies’ service quality to a new level through AI-based customer service, natural-sounding conversations, and outstanding service experiences on the phone and all communication channels. The Parloa platform resolves most customer queries quickly and automatically, allowing contact center agents to focus on complex issues. Parloa was founded in 2018 by
ABOUT
TP (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP) is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of Specialized Services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2024, TP reported consolidated revenue of €10,280 million (
TP shares are traded on the
For more information: www.tp.com.
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