Harmony Gap Research from FIS and Oxford Economics Reveals 78% of Global Businesses Leaning into AI to Combat Fraud
Key facts
- 78% of global business and technology leaders reported that their use of artificial intelligence (AI) has helped improve fraud detection and risk management.
- 56% said they are scaling or fully implementing AI, and 45% plan to increase investment over the next two years.
- High implementation and maintenance costs and lack of in-house expertise are slowing wider adoption.
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Global businesses are leaning into AI to combat fraud.
With a preview of the findings released on
To combat this disharmony, businesses across a range of industries are adopting AI, with 56% of the leaders surveyed reporting that their firms are either scaling or fully implementing AI to support financial processes. Encouraged by early results, particularly in fraud mitigation, nearly half of the businesses surveyed are planning to double down: 45% of respondents say their firm intends to increase their investment in AI over the next two years, signaling strong, long-term confidence in the technology’s value.
Yet barriers to AI adoption remain. High implementation and maintenance costs are the top concern, cited by 73% of respondents, while 64% say there is a lack of in-house expertise and a further 58% report difficulty integrating the technology with existing systems. These financial and strategic challenges are preventing broader integration of AI across organizations, despite interest in using AI and growing awareness of its potential, according to the study.
“Ultimately, overcoming these barriers and harnessing AI’s potential requires strategic investment, rigorous cybersecurity, empowered employees and strong leadership,” added Bhathena. “It’s about moving from acknowledging AI’s value to embedding it into the fabric of daily business operations.”
Learn More
The Harmony Gap report can be found here.
About the Research
In partnership with FIS,
FIS is a financial technology company providing solutions to financial institutions, businesses, and developers. We unlock financial technology to the world across the money lifecycle underpinning the world’s financial system. Our people are dedicated to advancing the way the world pays, banks and invests, by helping our clients to confidently run, grow, and protect their businesses. Our expertise comes from decades of experience helping financial institutions and businesses of all sizes adapt to meet the needs of their customers by harnessing where reliability meets innovation in financial technology. Headquartered in
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