Paycom’s AI-powered Ask Here enhances employee inquiry experience
“Paycom is committed to simplifying administrative tasks for our clients and delivering a superior experience for their employees,” said
A centralized hub for all employee questions, Ask Here powered by AI search instantly answers inquiries by scanning preloaded company policies, documentation and saved responses. Topics can also be preloaded based on common employee questions across departments like accounting, benefits, maintenance, security, community relations and more. For more complex or sensitive inquiries, the software routes the inquiry to the appropriate person in the organization.
With the AI-powered search, businesses can expect benefits such as:
- faster response times to employee questions
- easier management of mass employee inquiries
- standardization of company responses
- easy access to Ask Here through Employee Self-Service®
- reduced employee frustration in finding the right person to ask
- a centralized communication command center
“After enabling this feature, we found it saved valuable time and reduced decision fatigue for our leaders to not have to repeatedly answer many of the common questions we receive daily,” said an HR manager of a multi-location healthcare organization. “It even closes out the inquiry if their issue has been resolved, which is too cool! This is a total game changer for us.”
The Ask Here enhancement also provides businesses with deeper insights into inquiry trends and important topics for employees.
This enhancement further addresses a common challenge among employees. A recent Paycom general population survey of 2,200
Ask Here’s AI-powered search is part of Paycom’s commitment to offering full-solution automation in a single software. To learn more, visit https://www.paycom.com/software/ask-here/.
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