H World Group Releases 2024 Sustainability Report, Advancing Sustainable Development through Service Innovation and Green Operations

The report outlines the Group's commitments, strategies, management efforts, and achievements across 6 key dimensions: corporate governance, service excellence, employee well-being, industry advancement, environmental responsibility, and social contribution.
Advancing a Greener Future Through Low-Carbon Innovation
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Green Buildings: Flagship products such as Hanting 3.5,
JI Hotel 5.0, andHi Inn 2.0 have adopted modular construction techniques, enabling faster construction, superior quality, and significantly lower environmental footprints. - Green Operations: Environmental criteria were integrated into supplier partnerships, advancing initiatives like eco-friendly materials, smart linen management, and sustainable laundry systems to reduce resource consumption.
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Green Services: The "Green Living" program in
China encouraged 872,000 guest stays to opt out of towel replacement. The program has reduced over 7.88 million pieces of towel laundry, saving over 24,000 tons of water, 680 MWh of electricity, and preventing 676 tons of carbon emissions. The program was powered by a partnership with Alipay, combining hospitality and fintech innovation for measurable impact.
Empowering Employees for Meaningful Careers
Giving Back to Society and
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Following the severe floods in Guilin,
Guangxi inJune 2024 ,H World opened its hotel lobbies and restaurants to affected residents, offering shelter, hot water, charging stations, and internet access. -
In support of rural revitalization,
H World promoted an integrated " Hotel +Rural Economy " model. Notably,JI Hotel has partnered with Zhenghe County inFujian Province for 6 consecutive years to procure 3 0,000 kilograms of local tea annually and developed an eco-farm demonstration site in Wuchang County ,Heilongjiang Province . - Launched in 2016, the " Scholarly HanTing " online teaching initiative has expanded its reach to support more students in remote rural schools. The program provides high-quality educational resources for children and offers professional training for local teachers, helping to bridge the rural education gap.
Effective Governance as the Cornerstone of Sustainability
The Group also established a Security Assurance Committee, led directly by the CEO, to oversee guest safety. It has enacted 16 internal policies, including the Information Security Management Framework, as well as data privacy statements for both individual and corporate members.
To support suppliers in improving product and service quality, Legacy Huazhu partnered with external auditing agencies to establish a third-party supplier audit assessment system. In 2024, a total of 972 audits were conducted, covering 699 suppliers. The audit coverage rate for strategic and key suppliers reached 98%.
You can download the
https://ir.hworld.com/system/files-encrypted/nasdaq_kms/assets/2025/05/29/22-17-22/H%20World%202024%20Sustainability%20Report.pdf
*Unless otherwise noted, the data presented refers to the year 2024 or as of the end of the reporting period.
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