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Registration Now Open for ICMI’s Contact Center Expo 2025

Brings the Contact Center Community Together to Discuss Industry Trends and Emerging Issues; Event Takes PlaceOctober 27-30 in Orlando, Florida

SAN FRANCISCO--(BUSINESS WIRE)--Jun. 12, 2025-- ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the industry, today announces registration is open for the 2025 event. ICMI’s Contact Center Expo takes place October 27-30at the Loews Royal Pacific Resort in Orlando, Florida. Register here.

Cindee Stott, Event Director, ICMI’s Contact Center Expo said, “ICMI’s Contact Center Expo is where innovation meets action—industry professionals should attend to gain real-world strategies, connect with industry leaders and leave inspired to transform their contact centers."

ICMI’s Contact Center Expo conference program brings the call center community together to learn, discuss and debate industry trends and emerging issues. It offers a carefully curated program featuring inspiring keynotes and sessions by industry experts.

ICMI’s Contact Center Expo delivers education targeted to four learning tracks, including:

  • Boost Your Culture
  • Revolutionize the Experience
  • Elevate Your Strategy and Leadership
  • Maximize Productivity and Operations

Pre-Conference Training Classes

ICMI’s Contact Center Expo offers attendees two-days of pre-conference education. Pre-conference training topics include:

  • Contact Center Management
  • Contact Center Senior Leadership
  • Foundations in Contact Center Metrics
  • Artificial Intelligence in the Contact Center
  • Supporting Operational Excellence and Unlocking Potential Through Coaching

For more information on the pre-conference training classes, click here.

In addition, ICMI’s Contact Center Expo delivers tools and solutions that address attendees most pressing challenges in its Expo Hall. Through extensive networking opportunities, attendees can connect with industry professionals.

Learn more aboutICMI’s Contact Center Expo here. Click here to register.

For media registration, click here.

For additional information on exhibition or sponsorship opportunities, contact us at ICMISales@informa.com.

Follow ICMI’s Contact Center Expoon LinkedIn, YouTube and Facebook.

ABOUT ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Connect.

Media
Meryl Franzman
ICMI’s Contact Center Expo
Meryl.franzman@informa.com

Source: International Customer Management Institute