Company Announcements

TP.ai Data Services strengthens position through acquisition of AI-enabled crowdsourcing platform for on-demand, highly skilled experts

NEW YORK , June 18, 2025 /PRNewswire/ -- Global digital services leader TP today announced it has acquired artificial intelligence (AI)-enabled crowdsourcing gig work platform Agents Only that mobilizes certified highly-skilled domain experts across the world. TP will use the acquisition to expand its TP.ai Data Services with on-demand access to certified and highly skilled professionals at scale, enabling faster project delivery and enhanced quality across data labelling, data annotation and generative AI support services.

"Agents Only's on-demand, crowdsourced workforce instantly plugs into our existing TP.ai Data Services, giving us scalability and the ability to tap into the right domain talent," said Thomas Mackenbrock, TP Group Deputy Chief Executive Officer. "This acquisition will help us to launch projects at accelerated speed, reducing time-to-market for our clients, with high-quality outcomes."

"Joining forces with TP marks a significant milestone for Agents Only and is a strong endorsement to the real-world value we offer with our software platform," added Agents Only Co-founder and Chief Executive Officer Michael Cole. "We look forward to helping TP quickly and efficiently scale sourcing for top talent from across the globe to help clients build their data engines for AI. Together, we're redefining what's possible in enterprise AI." 

This acquisition was made as part of TP's €100 million AI investment program launched in February 2025 as part of its growth strategy aimed at accelerating the development of AI and reinventing digital business services.  

Engineering the Future of AI at Scale
As the use of advanced AI technology increases, there is growing demand for an immense amount of AI training data. Data labelling and annotation are essential for applying AI across diverse sectors such as healthcare, retail, and autonomous vehicles. Agents Only's intelligent workforce engine is designed to source and manage thousands of AI-literate annotators, data scientists, and domain specialists, creating a scalable neural network of human intelligence. Integrating it with TP.ai Data Services allows TP to execute high-precision artificial intelligence machine learning (AIML) and generative AI projects while maintaining quality control and auditability. By eliminating manual bottlenecks through automated compliance checks, real-time quality dashboards, and human-in-the-loop workflows, data-intensive initiatives can now launch in hours instead of months with accuracy, traceability, and ethical alignment throughout the AI lifecycle.

"By integrating a global, AI-driven crowdsourcing workforce platform, we are building the backbone for the next phase of enterprise AI – on-demand, at massive scale, and with strong precision," said Akash Pugalia, TP Chief Digital Officer, US Market. "The acquisition will help TP fuel large neural networks, accelerate reinforcement-learning cycles, and pioneer emerging domains like Physical AI, all while embedding robust governance, bias mitigation, and ethical guardrails. We're engineering smarter, safer, and more responsible AI."

TP.ai Data Services quickly and precisely builds and scales the data engine for AI. From powering advanced generative models to driving autonomous systems, TP.ai Data Services seeks to deliver an end-to-end solutions framework for every data need, including human-in-the-loop annotation, machine learning pipelines, multimodal data creation & curation, and real-world signal capture across text, image, audio, video, geospatial, and LIDAR domains. TP.ai Data Services thrives at the nexus of innovation and human expertise, partnering with organizations to launch new AI initiatives with precision and scale without compromise. Its agile, modular architecture is designed to provide seamless integration with leading ML frameworks and MLOps platforms, in order to empower clients to deploy robust, enterprise-grade generative AI solutions on-demand and at accelerated speed.

ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2024, Teleperformance reported consolidated revenue of €10,280 million (US$11 billion) and net profit of €523 million.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.

For more information: www.tp.com.

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SOURCE Teleperformance