AI Poised to Transform Supply Chain Planning, ISG Says
Software providers harness increasing power of AI to improve enterprise efficiency, collaboration, decision-making, new research says
The ISG Buyers Guides™ for Supply Chain Planning, a new portfolio of reports by
“Supply chain challenges remain the same, but the tools for addressing them are changing,” said
Supply chain planning software helps enterprises maintain resilient operations in several ways, the report says. By improving the accuracy of demand forecasts, often with advanced algorithms and machine learning, it enables retailers and other companies to anticipate customer needs and improve order fulfillment. It can also identify potential risks and disruptions in the supply chain and simulate various scenarios to help companies plan for contingencies. Real-time data and insights help enterprises make informed decisions faster, and improved collaboration keeps organizations aligned across functions and geographies.
AI and GenAI have the potential to expand these benefits, substantially reducing the cost and human effort that goes into supply chain operations, ISG says. These technologies can help companies quickly juggle diverse supply and demand objectives and constraints, enabling continuous supply chain planning through even better cross-functional collaboration. Ultimately, AI advances should lead to event-driven analysis and suggestions that trigger actions, allowing enterprises to stay ahead of emerging developments.
Similarly, AI and GenAI are beginning to improve enterprise efficiency and agility through sales and operations planning software. This technology is an outgrowth of supply chain planning with a broader scope. It provides a unified approach to balancing strategic financial plans against sales, production, inventory and customer or channel lead times. As with supply chain planning, AI advancements point to the software’s eventual ability to provide event-driven analysis and suggestions.
Most enterprises will integrate AI into their supply chain and sales and operations software gradually, starting with relatively low-risk initiatives, the report says. As with other AI adoption efforts, companies can start by preparing their data environments for the requirements of AI. Investments in data capture, orchestration and management lay a foundation for faster analysis and reporting.
For its 2025 Buyers Guides™ for Supply Chain Planning, ISG evaluated software providers across four platform categories — Supply Chain Planning, Midsize Supply Chain Planning, Retail Supply Chain Planning and Sales and Operations Planning — and produced a separate Buyers Guide for each. A total of 22 providers were assessed: Anaplan,
The Overall Leaders of the 2025 Buyers Guides™ for Supply Chain Planning were the following:
Supply Chain Planning: Anaplan earned the highest overall rating, followed closely by Kinaxis and Oracle. Anaplan was designated a Leader in six categories, with Oracle and Kinaxis named as Leaders in four. In addition to those providers, Board, Dassault Systems, e2open, o9 Solutions and SAP were also rated Exemplary.
Midsize Supply Chain Planning:
Retail Supply Chain Planning: Anaplan was the highest-rated provider, followed by Oracle and SAP. Anaplan was designated a Leader in six categories, Oracle in five categories and SAP in two. In addition to those providers, Board, e2open and o9 Solutions were rated Exemplary.
Sales and Operations Planning: Anaplan achieved the highest overall rating, followed closely by Kinaxis and Oracle. Anaplan was designated a Leader in six categories, while Oracle and Kinaxis were named Leaders in four categories each. In addition to those providers, Board, Dassault Systems, e2open, o9 Solutions, Pigment and SAP also were rated Exemplary.
“To craft effective strategies for meeting their emerging supply chain needs, enterprises need detailed evaluations of software providers that compare the strengths of their products,” said
The ISG Buyers Guides™ for Supply Chain Planning are the distillation of more than a year of market and product research efforts. The research is not sponsored nor influenced by software providers and is conducted solely to help enterprises optimize their business and IT software investments.
Visit this webpage to learn more about the ISG Buyers Guides™ for Supply Chain Planning and read executive summaries of each of the four reports. The complete reports, including provider rankings across seven product and customer experience dimensions and detailed research findings on each provider, are available by contacting
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About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
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