RingCentral Announces General Availability of AI Receptionist (AIR)
Over 2,000 businesses now rely on
New features include Spanish language support, call analytics, multi-location support
“Think of RingCentral AI Receptionist as providing a Voice AI Agent that is always-on, trainable, and fluent in the nuances of your business. It adapts over time, handles common questions, and ensures that no opportunity is missed,” said
A Smarter First Impression: AI Receptionist Delivers Instant ROI
With seamless setup and immediate out-of-the-box value, RingCentral AI Receptionist is built to support businesses of all sizes. Its key capabilities include:
- Instant activation: Activates in minutes, automatically scans the company website for key information, requires no IT support, and is easily customizable by any team member.
- Custom greetings and voice personas for businesses to select the voice and caller experience that best represents their brand.
- Automate routine calls: Provide accurate responses to questions, company details, and block spam calls.
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Name -based and context-driven call transfers eliminate friction in reaching the right contact. Now available with expanded transfers to external numbers outside your business phone system. - SMS messaging : Confirm appointments, send links — no manual follow-up.
New RingCentral AI Receptionist features include:
- Call analytics and insights: Spot common questions that cause transfers and update answers with one click, while tracking resolution rates and cost savings with detailed analytics.
- Multi-location support : Route calls and text info based on location-specific settings with custom business hours, teams, and transfer rules for a consistent customer experience across all branches.
- Spanish language support (beta): Handle calls seamlessly in Spanish with natural conversation flow and flexible setup options, including setting up Spanish-only mode for full Spanish greetings and conversations, or dual-language mode where callers can request Spanish support during English greetings for seamless switch to Spanish mid-call. Spanish transcripts will be available in July.
- HIPAA Complianc e: RingCentral AI Receptionist is designed with robust security and privacy controls to support HIPAA compliance, safeguarding sensitive patient information during voice interactions and ensuring adherence to healthcare data protection standards.
Introducing the Future of Agentic AI Voice
RingCentral AI Receptionist introduces a new category in AI voice-powered call handling, purpose-built to enable businesses to operate with the efficiency, personalization, and reliability of a high-performing front-desk individual — without the overhead. It integrates advanced voice recognition, contextual understanding, and dynamic routing.
By acting as a proactive and intelligent digital employee in conversations — not just a reactive assistant — AI Receptionist represents RingCentral’s foray into the next evolution of Agentic AI systems that independently interpret and execute tasks with human-like discernment.
Digital Employees, Real-World Results
Customers across healthcare, construction, real estate, professional services, and finance are already experiencing transformative outcomes:
- In medical clinics, AI Receptionist handles high volumes of patient calls, ensuring consistent information delivery and the routing of calls based on urgency and need — freeing staff to focus on care delivery.
- In construction and field services, AI Receptionist intelligently manages project inquiries and call routing across job sites with zero human intervention.
- In recruiting and HR services, firms have trained AI Receptionist to detect phrases like “open jobs” or “looking for work,” instantly connecting candidates to the right team — reducing call transfers and improving engagement.
What Customers & Experts Are Saying about AI Receptionist
“RingCentral’s AI Receptionist now handles 93% of our incoming calls, which saves our team about 12 hours each month – translating to
“Our AI Receptionist test run was excellent. We customized some verbiage for the AI to listen for, and it was able to reliably answer many callers’ questions, and when needed, transfer calls to the right people,” said
“AI Receptionist has allowed us to reallocate 10% of our team’s time, while delivering a faster and more polished caller experience,” said
“Phone interruptions were consuming about 8 hours of my week. Routine calls about availability checks or account balance inquiries are now answered by
“In today's competitive landscape, where customer experience differentiates market leaders, businesses are increasingly demanding scalable AI that doesn't compromise customer interactions,” notes
Enterprise-Grade AI, SMB-Friendly Price
To make AI-powered voice automation more accessible, RingCentral AI Receptionist™ is offered with a transparent, usage-based pricing model: just
To learn more about RingCentral AI Receptionist, visit www.ringcentral.com/air or call our toll-free number 1-8445-TRY-AIR to chat with Natalie, one of our AI Receptionists, to experience RingCentral AI Receptionist in action.
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View source version on businesswire.com: https://www.businesswire.com/news/home/20250630459705/en/
PR contact:
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(650) 562-6545
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