Wolters Kluwer research finds UK accountants optimistic about Making Tax Digital rollout—but non-digital clients pose a challenge
Making Tax Digital for Income Tax is set to become mandatory for many taxpayers from
“April 2026 is fast approaching, and both accountants and taxpayers need to be ready for the rollout of Making Tax Digital for Income Tax in the
“For many accounting firms and finance departments, identifying the right solution to support the transition to digital-first tax returns is the biggest challenge. Early preparation, ensuring the right technology and software is in place will be critical to guarantee a smooth transition—especially as a significant number of businesses still rely on non-digital records, such as paper receipts," said Dorcas Mbwiti, Senior Product Manager, Wolters Kluwer Tax & Accounting
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Finding the right software is the main concern for accountants
The majority of professionals working in accounting practices or finance departments (68%) believe that MTD is beneficial for their business, and more than half (58%) think it’s a positive for their clients. Only 5% think the regulation will have a negative impact on their business. More than half of those surveyed think that MTD will bring increased bookkeeping efficiency (66%), easier financial forecasting and data analysis (57%), and save time (51%). Many (50%) also think that clients will benefit from easier reporting and two in five (41%) see it as an opportunity to build relationships with clients. However, only 29% think that MTD will unlock new revenue streams for their practice.
When it comes to concerns around MTD, the main worry is finding the right software (50%) followed by non-compliance, penalties, or fines (42%). More than one in three are also concerned about clients being unhappy with change (37%) and not understanding the rules (34%).
Non-digitalised clients are a challenge for accountants
A challenge accountants are currently facing is onboarding clients to MTD when they don’t use digital methods, such as accounting software or digital records. Many
Accounting practices and finance departments are already making plans to overcome this hurdle. Two in five accountants (40%) say they will work with clients to help them adopt digital bookkeeping and onboard them to the right software. A third (31%) say they will offer hybrid services—digitalizing key items but still inputting some information manually—while some of them (19%) will continue manual or non-digital methods, submitting the information on their behalf of their customers. Very few (6%) will ask clients to self-train on the software and almost none (1%) will stop servicing non-digital clients or charge additional fees for manual handling.
Lack of tech literacy is a barrier to digital record keeping for clients
For clients, the main barriers for using digital record keeping according to
The future of tax returns is digital, and research shows that the tax and accounting industry is feeling positive about it. While there may be an initial set-up period on the horizon, it seems that professionals are excited for this new beginning of efficiencies through digitalization.
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