New NCR Atleos U.S. Research Shows Strength of Cash and Its Critical Role in Financial Inclusion
Atleos network data indicates rising consumer demand across multiple markets and retail verticals, with more transactions and higher withdrawal totals per unit. The analysis also finds that ATMs in low-to-moderate income (LMI) neighborhoods (as defined by banking regulators) see 38% more transactions per machine than those in affluent areas, despite affluent areas hosting roughly twice as many ATMs. Average withdrawal amounts are similar, underscoring that demand for cash crosses socioeconomic lines.
Key points
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Cash is not disappearing—it’s evolving: Consumers continue to use cash for small-value purchases, budgeting discipline, and as a dependable fallback when digital channels fail
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This is supported by the
Federal Reserve Financial Services 2025 Diary of Consumer Payment Choice
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This is supported by the
- LMI* areas consistently outperform: Across all 20 metros analyzed, LMI locations outpaced affluent ones in transaction volume per machine, highlighting an opportunity to expand access and prevent banking deserts
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Consumer value is increasing: Atleos ATMs are handling more transactions per device and higher total withdrawal dollars, reflecting growing consumer reliance on the network as branches and banks emphasize self-service
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More than half of Atleos transactions are surcharge-free to consumers in the
U.S.
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More than half of Atleos transactions are surcharge-free to consumers in the
- There are strategic implications: Banks, credit unions and retailers can bolster financial inclusion and resilience by optimizing ATM coverage, particularly in underserved areas
“Being part of a mission-driven industry—expanding access and retaining choice for consumers—is important to our customers and employees,” said
About the report
The Atleos cash insights ebook—rooted in proprietary, anonymized ATM network data—provides a comprehensive view of cash usage, ATM productivity, regional dynamics, and financial inclusion trends, with a special focus on LMI communities. It is available on the Atleos Insights page here.
*LMI communities are those in certain geographies that have income levels that fall between certain ranges, as determined by the
About Atleos
Atleos (NYSE: NATL) is the leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivaled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. Atleos is headquartered in
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Media contact
scott.sykes@ncratleos.com
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