Maple Partners with Shift4 to Bring AI Phone Ordering to SkyTab Restaurants
Integration Enables Restaurant Operators to Capture Every Call and Increase Revenue
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Maple's Voice AI-powered phone ordering is now integrated with SkyTab for seamless order and menu management.
The partnership integrates Maple's voice AI directly with SkyTab, addressing the persistent challenge of missed phone calls and lost revenue facing restaurant operators. With over 40% of restaurant phone calls going unanswered during peak hours, the average restaurant loses more than
"Restaurant owners constantly tell us that they can't afford to hire dedicated phone staff, but they also can't afford to miss calls," said
Deep Integration Drives Operational Efficiency
Unlike typical AI phone systems that require weeks of menu programming and configuration, the Maple-SkyTab integration enables deployment in minutes. Maple pulls menu data directly from SkyTab, including items, modifiers, pricing, and availability, ensuring accurate order taking from day one.
Key capabilities include:
- Direct POS integration: Phone orders taken by Maple's AI appear on SkyTab kitchen display systems and receipt printers instantly, no extra tablets or manual re-entry required
- Real-time menu synchronization: Maple pulls live menu data directly from SkyTab, eliminating manual menu programming
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Seamless payment processing: Customers can pay over the phone or upon pickup, with transactions flowing through
Shift4's existing payment rails - Multi-location support: Restaurant groups can deploy Maple across all SkyTab locations with centralized management and location-specific customization
- 24/7 availability: Maple answers every call around the clock, capturing phone orders during peak rushes, after hours, or when staff are focused on in-store service
Beyond order taking, Maple's AI handles reservations, catering inquiries, hours and directions, and frequently asked questions.
Addressing a Persistent Industry Challenge
American restaurants miss roughly one in three incoming calls during service hours, a structural problem that costs the industry billions annually. The challenge is timing: phones ring most when kitchens are slammed and staff are focused on guests in the dining room.
The Maple-Shift4 partnership tackles this head-on. With Maple handling phone orders around the clock, restaurants capture revenue they'd otherwise lose while freeing staff to focus on in-person service. Orders taken by AI flow directly into SkyTab's kitchen systems, no extra hardware, no manual re-entry, no disruption to existing workflows.
Since launching in
Availability
The Maple integration is available now to all SkyTab merchants in
About Maple
Maple, the leading Voice AI platform for restaurants, provides 24/7 phone answering for restaurants and local businesses, handling orders, reservations, and delivery inquiries. A graduate of Amazon's AWS Generative AI Accelerator, Maple has scaled to serve over 2,500 merchants since launching in
About
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Source: Maple
