IBM Business Operations and The Hackett Group® Collaborate to Accelerate and Enhance Enterprise AI Business Outcomes
Combined expertise to align AI opportunities to real workflows, real systems, and real business outcomes.
Artificial intelligence and automation continue to reshape the way enterprises operate. Organizations are seeking greater efficiency, improved performance, and new paths to business value, but lasting impact requires more than technology. It begins with a clear understanding of processes and how work is executed across the enterprise.
IBM and
Hackett AI XPLR™ evaluates every opportunity within the context of an organization’s enterprise technology landscape, including core systems, point solutions, and custom applications. The platform determines whether required capabilities already exist or if enhancements would be needed, ensuring recommendations build on current investments rather than duplicating them.
IBM is engaging Hackett AI XPLR™ to support its work with clients, accelerating the discovery and sizing of AI opportunities as part of broader transformation roadmaps. The platform ingests available digital standard operating procedures, process flows, system data, process mining outputs, and automation footprints to recommend improvements and quantify expected outcomes.
This approach delivers several key results for clients:
- A clear, actionable process improvement plan grounded in implementable AI-driven solutions with measurable enterprise value and ROI
- Visibility into meaningful improvement opportunities, surfacing levers for speed, efficiency, and experience
- A quantified value case that translates insights into expected performance gains and potential ROI
One recent example involved a client seeking a rapid, evidence-based view of the most relevant AI opportunities within its invoice-to-pay process. Traditional assessments required significant time from subject matter experts and deep manual analysis. The client needed a faster, data and IP-informed platform that properly considered its technology environment and operational goals. Using Hackett AI XPLR™, the teams identified seven prioritized improvement themes across the invoice processing lifecycle and eighteen detailed AI use cases tied directly to those themes.
“AI succeeds when it’s deployed using a client’s specific business context,” stated
This collaboration brings together complementary consulting and operations expertise. It provides a scalable foundation for thoughtful, evidence-based AI opportunity identification, evaluation and design that supports responsible adoption across the enterprise. IBM and
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