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State and Local Governments Turn to Box to Modernize Workflows with Secure AI

Box’s State and Local Government Summit spotlights public-sector use cases, demonstrating secure, compliant AI-powered content management

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Mar. 25, 2026-- Box, Inc. (NYSE:BOX), the leading Intelligent Content Management (ICM) platform, today highlighted how state and local governments are transforming operations with secure, AI-powered content at its annual State and Local Government Virtual Summit. The summit featured speakers from the City and County of Denver, who shared how they are using Box as an AI-powered content management platform to modernize case workflows and deliver faster, more secure, and more responsive public services, alongside Box executives including CEO and co-founder Aaron Levie.

“State and local governments are under pressure to deliver faster, more transparent services while navigating constrained budgets and legacy technical debt,” said Murtaza Masood, Box’s Vice President & Global Managing Director, Public Sector. “AI presents major opportunities, but also real concerns around security, compliance, and implementation. Box’s centralized, secure, AI-powered content platform helps agencies modernize operations, meet regulatory demands, improve mission delivery, and lower IT costs.”

In addition to the City and County of Denver, numerous local government customers rely on Box to intelligently manage their content workloads so they can focus on serving constituents. These organizations represent a variety of use cases, including:

  • The Texas Department of Motor Vehicles implemented Box AI to automatically extract key information from forms and records, reduce manual review, and accelerate workflows, all while maintaining the security and compliance standards required of a public agency;
  • The Los Angeles City Employees’ Retirement System (LACERS) utilizes Box Hubs and AI to foster responsive member services and team collaboration. LACERS also leverages Box as aFedRAMP and GovRAMP authorized content collaboration platform;
  • Rockland County, New York deployed Box across Legal, Health, and Personnel departments for litigation and contracting management as well as real-time collaboration for a more efficient, connected government organization.

Since the unveiling of Box AI in May 2023, Box has been at the forefront of delivering secure, compliant AI-driven content insights, backed by some of the industry’s most comprehensive sets of security and compliance standards, including CJIS, HIPAA, GovRAMP High, FedRAMP High, and DoD IL4. Built on a centralized, cloud-based content platform, Box enables public sector agencies to securely share, manage, and act on content – from spreadsheets and documents to images and videos – and apply AI to extract key information, get accurate answers, and accelerate workflows in a secure, governed, and permissions-aware environment.

With Box, public sector agencies can:

  • Eliminate content silos, consolidate and turn unstructured data into actionable content, and enable discoverability and scale; Box ECM solutions offer high scalability, mobile first and cloud native experiences;
  • Connect to critical business applications, including Microsoft Office 365, Google, ServiceNow, Salesforce, Workday and more;
  • Provide security, compliance, and auditability with AI-driven auto-document classification for compliance and simplified audits;
  • Seamlessly administer CJIS, HIPAA, FedRAMP High, GovRAMP High and DoD IL4 requirements;
  • Transform case processing, strengthen compliance, and benefit administrations from end to end;
  • Leverage multiple AI LLMs with Box’s agnostic approach to providing access to many different models – eliminating the need for contracts with each LLM vendor.

Feature availability may vary by package. To learn more about available offerings, including Box Enterprise Advanced, visit the Box website.

The Virtual Summit is hosted in partnership with Government Technology, the leading events, media, and intelligence platform covering IT in state and local government. The event is available for on-demand viewing here.

About Box

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Visit box.com to learn more. And visit box.org to learn more about how Box empowers nonprofits to fulfill their missions.

Media:
Kat McMahon
press@box.com

Source: Box, Inc.