Bed Bath & Beyond Appoints Kyla Robinson to Lead Technology Transformation Across “Everything Home”
This role is about one thing: Building the intelligence layer that powers our entire business.
Over the last two years, the Company has assembled the pieces including retail, home services, financial products, and a growing portfolio of brands. The next phase is connecting those pieces into a single system that learns, adapts, and improves over time.
Kyla will lead that effort.
“Kyla is a proven technology and product leader who understands how to translate data and AI into real customer outcomes,” said
She will be responsible for building a unified technology and data platform that connects our omnichannel retail experience, home services, product ecosystem, and financial capabilities into a single, intelligent system.
At the center of this work is our Home Operating System, powered by a unified customer data layer that brings together behavior, homeownership data, financial signals, and enterprise operations. This system is designed to move beyond transactions to prediction, enabling us to anticipate needs, automate decisions, and continuously improve how we serve customers.
AI will be embedded across the platform to simplify workflows, eliminate redundancy, and create a more efficient and responsive business, while delivering a more personalized and relevant experience for the customer.
Kyla will lead the Company’s enterprise technology roadmap with a focus on:
- Building a unified data and identity layer, including integration with Bilt
- Advancing AI and customer intelligence to enable predictive, lifecycle-driven engagement
- Modernizing and securing platforms across stores, digital, and services
- Driving product and technology innovation across retail, ecommerce, and the broader home ecosystem
Kyla brings more than 15 years of experience leading digital commerce, product, and technology organizations. Most recently at SPANX, she oversaw digital commerce, product, engineering, and customer experience for the direct to consumer business. Prior to that, she held leadership roles at Nike, Walmart, and
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This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such forward-looking statements include all statements other than statements of historical fact, including but not limited to statements regarding: statements regarding the impact of executive transitions, roles and responsibilities; statements regarding our partnerships and future performance of those partnerships; the Company’s market opportunity; and the Company’s strategies, forecasts, financial outlook, and plans, and the related expected benefits, shareholder value and synergies, and timing of any of the foregoing. Additional information regarding factors that could materially affect results and the accuracy of the forward-looking statements contained herein may be found in the Company's Annual Report on Form 10-K for the fiscal year ended
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