The Hackett Group® Establishes AI World Class Benchmarks for the Agentic Enterprise
AI World Class Benchmarks identify 75% additional performance gains across most strategic end-to-end processes
“Organizations must refocus their investment on critical processes that create strategic competitive advantage and measurable business value,” said
Existing AI projections are often broad, not actionable and disconnected from enterprise operating complexity. AI World Class benchmarks provide detailed, actionable guidance across key end-to-end processes. Hackett AI XPLR™ further guides their evaluation by identifying AI opportunities and quantifying the impact of
The AI World Class benchmarks were developed by extending the existing Digital World Class® process-level benchmarks, methodology and curation.
Quantifying the AI World Class performance gap
AI World Class benchmarks reveal that organizations can achieve a 75% performance advantage over Hackett industry peer groups through process-led AI transformation. Companies that delay AI-enabled transformation risk widening structural performance gaps that are expected to become increasingly difficult to overcome.
Grounded in proprietary intelligence
AI World Class benchmarks are powered by Hackett Process and Performance Intelligence – more than 30 years of proprietary benchmarks, process data and transformation expertise – and strengthened by Hackett AI XPLR’s ability to validate true “as-is” enterprise workflows, automation maturity and operational dependencies before AI design and deployment. Using the HSLM, this foundation transforms validated enterprise context into more precise, executable and ROI-driven AI performance standards.
“AI is not technology-first – it is process-first, automation-specific design and orchestration,” added Fernandez. “Organizations that fail to ground AI transformation in company-specific enterprise processes and existing automation footprints will struggle to capture sustainable and measurable value.”
AI World Class benchmarks are available exclusively through
About
The AI platforms are powered by the company’s domain-specific Hackett Solution Language Model informed by Hackett Process and Performance Intelligence – including Digital World Class® benchmark metrics, best practice process flows and service delivery model solution frameworks, which accelerate and enhance the delivery of its services. The Hackett Group’s proprietary insights are based on benchmarking results from leading global organizations, including 98% of Dow Jones Global Titans, 97% of the Dow Jones Industrials and 90% of the Fortune 100. Visit www.thehackettgroup.com.
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