Company Announcements

Nearly 70% of retail clients believe AI can play a meaningful role in investing when paired with human expertise, according to Schwab research

WESTLAKE, Texas--(BUSINESS WIRE)--May 5, 2026-- Charles Schwab today announced the availability of the firm’s first generative artificial intelligence capability for retail investor clients. Designed to help provide greater clarity to investing, the capability delivers insights that bring together portfolio performance, relevant market news, and curated Schwab Center for Financial Research (SCFR) commentary in one simple view to provide context on factors that may potentially be impacting a client’s portfolio and why.

Schwab research shows growing client interest in using AI as part of the investing process, particularly when paired with human expertise and support. A recent Schwab survey of nearly 1,000 retail clients* found that:

• Over 60% of respondents said they’re interested in using AI
• Nearly 70% believe it can either support routine tasks or play a meaningful role in investing when paired with human expertise

The new portfolio insights capability integrates Schwab data, research, and third-party market news into timely, tailored summaries for each client’s holdings. AI‑powered explanations incorporate Schwab expert commentary to help inform and provide critical context to investors. It is designed to provide information, not investment advice. The capability is covered by Schwab’s privacy, security, and data standards.

“Our clients have made it clear that they want the efficiency of AI combined with guidance from our professionals,” said Jonathan Craig, Head of Retail Investing at Charles Schwab. “As we roll out AI‑powered tools, our focus is on being intentional about how technology and human expertise come together so we can continue to meet clients’ needs and expectations.”

Clients can access the tailored portfolio insights within their existing Schwab.com and Schwab Mobile App experiences on the Account Summary page. The capability began rolling out to clients today, with access expanding to all self-directed, U.S. retail clients by the end of May.

The capability includes:

• AI-powered summaries of portfolio performance for up to five holdings in a client’s portfolio that saw the most movement since the last day, helping them understand what changed.
• Summaries of market and industry news related to the S&P 500 equity holdings that may have the biggest impact on a client’s portfolio.
• Context and commentary from Schwab Center for Financial Research (SCFR) and other Schwab investment experts relevant to the specific holdings in a client’s portfolio to help explain what may be driving market activity.

Schwab may expand portfolio insights capabilities in the future, providing clients with insights on topics such as concentration risk, asset allocation, and technical indicators.

*An online survey of nearly 1,000 Schwab clients with at least $2,000 in retail assets conducted January 20 – January 27, 2026.

About Charles Schwab

At Charles Schwab we believe in the power of investing to help individuals create a better tomorrow. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, and championing our clients’ goals with passion and integrity. More information is available at www.aboutschwab.com. Follow us on X, Facebook, YouTube and LinkedIn.

Disclosures

Portfolio Insights (Insights) is a generative artificial intelligence feature designed to provide: (1) a narrative snapshot of your Portfolio’s Day Change performance as of now versus the prior trading day’s close; (2) a recap of recent news about the top S&P 500® equity movers (up to five securities) most affecting the value of your portfolio; and (3) snippets of the day’s Schwab Center for Financial Research and other Schwab expert content related to your portfolio. You can refresh the summaries throughout the day. Insights into specific securities are not necessarily representative of your portfolio. The securities referenced to prepare each Insight vary and certain asset types are excluded. Insights should not be construed as investment advice or recommendations and are for informational and educational purposes only.

Generative AI output may be inaccurate, containing hallucinated, stale, or incomplete information. Consult your Account Statement(s) for complete account information. Learn more about Insights.

Investing involves risk, including loss of principal.

The Schwab Center for Financial Research is a division of Charles Schwab & Co., Inc.

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Media:
Nicole Thorpe
Charles Schwab
415-319-2607
Nicole.thorpe@schwab.com

Source: The Charles Schwab Corporation